SHIPPING/ RETURNS & REFUNDS
Returns + Warranty
*Please carefully test inspect all freight upon delivery. Please inspect box and unwrap contents, have the carrier document in writing a detailed description of the damages on box or board before signing anything, return damaged board to driver, and contact us immediately. If you sign or the person receiving the product signs for the board and takes the damaged freight and driver leaves or you drive away with it, YOLO® is not liable to replace it. You will have to pay return freight charges in order to get a replacement. New items are eligible for a full refund within 30 days of purchase.
Contact our office for returns 850-622-0812.
YOLO BOARD WARRANTY
YOLO Board® provides a manufacturer’s warranty for defects on all new boards for one (1) year from date of purchase. This warranty covers only YOLO Boards® that are purchased from an authorized YOLO Board® Dealer. This warranty applies only to the original purchaser and may not be transferred. Proof of purchase must be presented at the time of the warranty claim. This warranty does not cover any damage that may be a result of normal wear and tear, misuse of the product, unauthorized modification or repairs, accidents, heat, excessive exposure to sunlight, improper handling, storage, abuse, maintenance or care, incorrect set-up, use in commercial, rental or teaching environments, or any other irresponsible use. Cosmetic flaws do not affect the functionality and performance of the board and are not applicable.
Do not store your boards in direct sunlight. Keep in shaded areas, carports, or garages when not in use. Extreme heat is damaging to boards and is not covered under warranty. Rinse boards off after use, especially when used in salt water. Do not transport boards in bubble wrap, as the wrap acts like a microwave. Reflective bags are recommended for travel, but should not be used as storage in extreme heat.
Make sure vent plug is screwed in “tight to the right”- do not ever turn it to the left or unscrew it. Use your fingers to tighten the vent, do not use a tool and do not over-tighten. Make sure your fin screw is tight before you go into the water. Fins should be removed occasionally and fin box rinsed out. Fins should never hit the sand. Walk the board out into the water so that the fin never hits the bottom. When coming into shore, hop off of the board and walk it in. The boards should be turned over with fin facing up when on the shore. Take care, especially when surfing, to stay away from sand bars.
Generally speaking, paddle height is 8-10 inches above the paddler’s height. Some people like it shorter for surfing and some like it longer for paddling. Standing with no shoes on, with arm raised (not overextended), your paddle should sit in your palm. We will cut fixed paddles to your desired length. Adjustable paddles are great for multiple paddlers. Note: Paddles are not to be used as a push pole! They should be used to push water only.